UW33 Privacy Policy – Malaysia Member Personal Data Protection

1Introduction and Our Privacy Commitment

At UW33, we understand that entrusting your personal information to any online platform is not something to be taken lightly. For us, that trust is a responsibility we take seriously. That is why we have made data protection one of our top operational priorities from day one.

This Policy is written in plain, easy-to-understand language because we believe every member deserves to know exactly what happens to their information — not just wade through lengthy documents packed with hard-to-follow legal jargon. We want you to feel comfortable and confident when playing on the UW33 platform.

2Types of Personal Information We Collect

UW33 collects personal information from you through various means as you interact with our platform. The type of information collected depends on how you use our services:

A. Information You Provide Directly

• Full name as it appears on your official identification document.
• Date of birth for age verification purposes (18 and above).
• Active email address used for official communications.
• A Malaysia mobile number registered in your name.
• Residential address details for identity verification (KYC) purposes.
• A copy of your identification document (MyKad or passport) during the KYC process.
• Bank account or digital wallet details for deposit and withdrawal purposes.

B. Information Collected Automatically

• IP address and approximate location derived from IP.
• Device type, operating system and web browser version used.
• Activity log data such as pages visited, session duration and in-platform actions.
• Transaction information including deposit history, withdrawals and gaming activity.
• Cookie data and similar tracking technologies (explained further in Section 6).

3How We Use Your Personal Information

Every piece of information we collect has a clear and legitimate purpose. Below is a summary table explaining how your data is used on the uw33 platform:

We will not use your data for any purpose other than those stated above without obtaining your consent first. If you do not wish to receive marketing communications from us, you may unsubscribe at any time through your account settings.

4Information Sharing and Disclosure

UW33 does not share your personal information with third parties except in the following limited circumstances necessary for the safe and lawful operation of the platform:

• Payment service providers: Transaction information is shared with trusted payment processors solely for the purpose of completing your deposits and withdrawals.
• KYC service providers: Identity verification data is shared with third-party KYC solution providers integrated with our platform to verify member identities.
• Legal authorities: We will disclose information when required by law, court order or a valid request from a relevant law enforcement agency.
• Platform technology providers: Our technical infrastructure is operated by selected technology partners bound by strict confidentiality agreements.

5Data Security Measures

The security of your personal information is something we take seriously. uw33 implements multiple layers of technical and organisational protection to keep your data safe at all times:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Databases are fully encrypted; passwords are stored in hashed form and cannot be decrypted.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of security.
• Continuous 24/7 security monitoring to detect any suspicious activity.
• Staff access to members' personal data is strictly limited on a need-to-know basis.
• Regular security assessments and independent audits are conducted routinely to identify and patch any vulnerabilities.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of any data breach affecting your information, we will notify you promptly and take the necessary remedial action.

6Cookies and Tracking Technologies

The uw33 platform uses cookies and similar technologies to enhance the user experience, understand how the platform is used and ensure the security of your login session. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform so we can make continuous improvements.
• Functional Cookies: Saves your preferences such as language and display settings for a convenient repeat experience.
• Analytics Cookies: We use analytics tools to understand usage patterns in aggregate and anonymised form.

7Data Storage and Retention Period

UW33 retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years for legal compliance and audit purposes.
• KYC Documents: Retained in accordance with applicable compliance and legal requirements.
• Support communication logs: Retained for 2 years for service reference and improvement.
• Anonymous analytics data: May be retained for a longer period as it contains no personally identifiable information.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

8Your Privacy Rights as a UW33 Member

As a uw33 member, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

9Children's Privacy

The uw33 platform is strictly for adults aged 18 and above only. We do not knowingly collect or process personal information from minors. Should we discover that we have collected information from an underage individual without our knowledge, that data will be deleted immediately and the relevant account will be closed.

If you are a parent or guardian and discover that your child has registered an account on UW33, please contact our support team immediately so that appropriate action can be taken without delay.

10Policy Changes and How to Contact Us

UW33 reserves the right to update or amend this Privacy Policy from time to time. Any material changes will be communicated to members via in-platform notifications or registered email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal information. The "Last Updated" date at the top of this page indicates when the policy was last revised.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to be contacted. We are committed to addressing every query seriously and responding within a reasonable timeframe.